Need to make a return? No problem — our automated system is fast and easy.
Find your Order Number (it's in your order confirmation email) and zip code, and tap below to start.
Return Window — Returns and exchanges are available within 30 days of purchase date.
Please drop your return or exchange at the nearest carrier location within 28 days of receiving your pre-paid shipping label.
Condition — Returned items must be in brand-new condition: unworn, unwashed, and in the original packaging. They must be free of hair & pet hair.
Final Sale — Final Sale styles, always clearly marked with "Final Sale" in the product title, are final sale, and are not available for return or exchange.
As a small business, we kindly ask that our customers respect our Return Policy. If you do not plan to respect the Return Policy in full, please do not make a purchase at this time. Thank you in advance!
Brand-New Condition— Last year, we started receiving a substantial amount of pet hair on returns, and felt it necessary to write out a gentle reminder about brand-new condition, specifically as it relates to pet hair.
A high level of pet hair sent back on a returned garment presents a sanitation issue for our team. We are unable to completely remove the pet hair from the garment fibers, and are unable to safely & hygienically return it to inventory.
If you are still undecided about making a return or exchange, please make sure that you try on your new garments in an area free of pets; and please respect our team members who are processing your return or exchange on the other side.
We truly appreciate your understanding & consideration.
Returns and exchanges come directly back to our studio here in Austin, and will be processed as quickly as possible.
Your return will be processed within 7 days of receipt.
(We always make our best effort to process returns as quickly as possible, but we've added a window to allow for early scans — we've noticed that some packages get a delivery scan a full day or two before they arrive.)
To monitor the progress of your return, you will receive the following automated email notifications:
✉️ Return Confirmation & Pre-Paid Shipping Label
Sent after your return request is submitted.
✉️ In-Transit Notification
Sent after your package gets the origin scan by the carrier.
✉️ Delivered Notification
Sent after your package gets the delivery scan here in Austin.
✉️ Refund/Store Credit Notification
Sent to confirm your return has been closed, and confirming your refund or store credit.
If you haven't signed up for text messages yet, you can tap here to opt in.
Your outbound exchange order will be processed when your return package is scanned by the carrier at origin.
We started pushing outbound exchange orders into the order flow earlier — at origin scan, instead of destination scan — because we didn't want your requested exchange to go out of stock while your return was in transit.
If your requested exchange goes out of stock in between your request and the drop-off scan at the carrier, you'll receive an email notification prompting you to select an alternative style or color, or to arrange a return.
If you have a question that isn't answered above, please feel free to send us an email, or jump over to our FAQ page linked below.